Terms of Service
- Age limit
You must be at least 21 years of age or older or of legal age within your state to order tobacco products from http://www.cheap-cigarettes.us/. By accepting these terms and conditions you are indicating you are of legal age to purchase cigarettes. To misrepresent your age is a felony charge. Those found falsifying their age will be prosecuted by the law. Surgeon General's Warning The Surgeon General has advised that smoking is hazardous to your health:
- Smoking causes lung cancer, heart disease, emphysema, and may complicate pregnancy.
- Smoking by pregnant women may result in fetal injury, premature birth and low birth weight.
The cigarettes you buy are made in Europe, and are to European specification unless otherwise stated. http://www.cheap-cigarettes.us/ accepts no liability for the non-availability of any products. In the event that the Customer's chosen product is not available, a refund or credit note will be offered to the Customer.
- Goods delivery
Now we ship only to USA. Goods are delivered by Registered Air Mail from Eastern Europe to New York City. Shipping time varies between 21-30 days. Then shipping is served by UPS directly to your address. Also, customer may inquiry track number after 14 days since order was shipped.
This band needs to be signed for upon arrival. If your goods are not received in time (normal shipment is that one counts 30 days since the order was placed), please email us at email@example.com quoting your order number. If you are not able to quote the order number, please provide your name, the delivery address and the approximate date of your order. We will attempt to track the order.
- Delivering time
The average delivery time to all of Europe countries - 7-10 days and to other countries the average delivery time is 21 - 30 days. In some rare occurrences your packages may be delayed in the process of shipping, please let us know so we can attempt to track your packages. Delivery time may vary depending on the country and city you live in, some force major factors such as: customs, changes in law
- Shipping info
There're some very important definitions concerning the status of your order and shipping time
Authorized - means that Customer's check/card transaction is being cleared. It means that order is being processed. It takes up to 2-3 business days to clear Customer's check/debit your card. In case if order was placed in weekend, check's clearance/card’s debiting starts on Monday.
Awaiting shipment - goods are preparing to be packed and labeled. This procedure takes 1-2 days
Shipped - goods were sent to post office and registered in their database. Shipping to New York begins. Please count 14 days since this date and e-mail us so we can give track number for your shipment
After an order is placed at http://www.cheap-cigarettes.us/, the Costumer is automatically notified by E-mail when we approve and ship his/her order. Please, notice that we do not ship orders within 24 hours to give the Costumer a possibility to change or update his/her address and/or the order items. In such cases, those Costumers must immediately send us an e-mail with your changes. The order number must be enclosed when writing about changes in the order.
There is no limit when purchasing at http://www.cheap-cigarettes.us/. The order quantity is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur. For first-time customers a large quantity order is not accepted. The maximum quantity for a first-time order is 6 cartons.
- Return policy
We want you to be totally satisfied with anything you order from us. Inspect your purchase immediately upon receipt. If you are not satisfied with the condition of the products, or the products are faulty or incorrect, let us know via our support e-mail and we will give you return instructions. Then, return the unused merchandise within 10 days of receipt and we will exchange the merchandise or refund your credit card. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer's account without subsequent reimbursement. http://www.cheap-cigarettes.us/ is not responsible for the errors made by Customers while placing an order, i.e. wrong brand, types in or faulty shipping address. http://www.cheap-cigarettes.us/ cannot be held responsible for variations in the quality of the products caused by or owing to the acts and or omissions of the manufacturer or manufacturing process.
In the unlikely event that a faulty or incorrect order is received by the Customer, the Company will replace it immediately following our subsequent receipt of those goods. If this is not possible we will make a full refund of the purchase price. Such Goods must be returned to us within 10 days of receipt. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer's account without subsequent reimbursement . Should your goods be seized by Customs and Excise, we are unable to refund any mony until the appeals procedures have been undertaken and confirmation of the outcome has been received within seven days of its conclusion in writing to the Company. In the unlikely event that goods are not subsequently returned to you by the Customs and Excise, and having complied with the Company's Terms and Conditions, we will replace your order FREE OF CHARGE. As order status has been changed to refund, it doesn’t mean that your card/account will be credited in no time. To be mentioned, that a reversed transaction is made via SWIFT/wire transfer. So, money will reach your account in 3-5 business days, since order was refunded
- Charge back. The customer’s right to request his funds back from bank. To your attention, the seller pays huge fees which varies from 50-70$ and additionally losses money and reputation. In case if the customer filled an unreasonable charge back and post service proves that order was delivered, the seller will inform immediately credit card company and introduce customer in a common merchandisers’ black list. So, it’s better and correctly to address your e-mails to our support, so we may solve the issue a.s.a.p.
- Online Transactions Security
Now customer can pay his order only by e-checks via system Check21. Approximately 42 billion checks are written in the United States each year and financial institutions are embracing check imaging as a way to reduce transportation and processing costs and to reduce fraud risks associated with physically processing paper checks. Recent legislation simplifies the way in which check clearing is handled, replacing a cumbersome and expensive system with a simpler and less expensive approach.
- International Duty Laws
It is your responsibility to determine whether Internet purchases of cigarettes in your area are prohibited under local laws. In the event that you are charged duty upon receiving your parcel you have a choice to pay the duty or refuse the package, in which case the package will be returned to us and you will receive a refund for the order.
- Customer Support
If you have any other questions or concerns regarding payment, delivery, quality of cigarettes and other, please contact our Customer Support center at any time, 24 hours a day, and 7 days a week. Our Customer Service representatives must respond within 48 hours by phone or email.